Terms of service

✅ Auscentra Labs Terms of Service

Welcome to Auscentra Labs (“we,” “our,” or “us”). By accessing or purchasing from our website, you agree to be bound by the following Terms of Service. Please review them carefully before using our site or placing an order.

1. Eligibility

You must be at least 18 years old to purchase from our store. By placing an order, you confirm that you meet this requirement and are legally able to enter into a binding agreement.

2. Research Use Only

All products supplied by Auscentra Labs are intended strictly for laboratory research purposes only and are not for human consumption.

We make no claims regarding medical, therapeutic, or diagnostic use. By purchasing from us, you agree not to use our products for any unlawful or prohibited purposes.

3. Orders & Payment

All prices are listed in Australian Dollars (AUD) and include GST where applicable
Full payment must be received before orders are dispatched
We reserve the right to refuse or cancel any order at our discretion, including in cases of payment issues or suspected regulatory non-compliance

4. Shipping & Delivery

Orders are shipped from Sydney, Australia via Australia Post Express.

Delivery timeframes are estimates only and are not guaranteed. We are not responsible for delays caused by third-party carriers or circumstances beyond our control.

For full details, please refer to our Shipping Policy.

5. Refunds & Replacements

All purchases are subject to our Refund & Replacement Policy.

Replacements may be offered if an order arrives damaged, incorrect, or not as described, provided you notify us within the specified timeframe.

We do not accept returns or provide refunds for change-of-mind purchases.

6. Limitation of Liability

To the maximum extent permitted by law:

Auscentra Labs is not liable for any loss, damage, or injury resulting from the use or misuse of its products
You agree to indemnify and hold us harmless from any claims arising from your use of our products

7. Intellectual Property

All content on this website, including text, images, logos, and design elements, is the property of Auscentra Labs and may not be copied, reproduced, or distributed without prior written consent.

8. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

9. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the website constitutes acceptance of any changes.