Refund policy
✅ Auscentra Labs Refund & Replacement Policy
At Auscentra Labs, we want you to order with complete confidence.
All orders are securely packaged and shipped from Sydney via AusPost Express to ensure fast and reliable delivery.
Refund & Replacement Policy
We stand behind the quality of our products.
If your order arrives damaged, incorrect, or not as described, you may request a replacement at no additional cost.
Due to the nature of our products, all sales are final, and we do not offer refunds.
How to Request a Replacement
To request a replacement, please contact our support team at:
📧 support@ausbiolabs.com
Requests must be submitted within 14 days of delivery and include:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging (if applicable)
Once approved, your replacement will be dispatched within 1–2 business days.
Exclusions
Replacements are not available in the following cases:
- Change-of-mind purchases
- Products that have been opened, used, or altered
- Requests made after 14 days of delivery
- Products not stored or handled according to provided guidelines
- Shipping costs (non-refundable)
Product Guarantee
We guarantee that all products supplied by Auscentra Labs are authentic, securely packaged, and intended strictly for laboratory research use.
Important Notice
All products sold by Auscentra Labs are for laboratory research purposes only and are not intended for human consumption.
By purchasing from us, you agree to handle and use all materials responsibly and in accordance with applicable laws and regulations.