FAQ – Auscentra Labs

Key Information
1mg = 1000mcg
Each vial accommodates up to 3ml of liquid.

Please note, all products supplied by Auscentra Labs are intended strictly for laboratory research purposes only.

We do not provide instructions for human consumption, administration, or dosage.

Any preparation or handling should be conducted by qualified professionals within a licensed research setting, following appropriate scientific protocols and safety guidelines.

Customers are responsible for ensuring compliance with all local laws and regulations regarding the use of research compounds.

Shop the Auscentra Labs catalog, add items to your cart, and check out securely. You’ll receive an email confirmation once your order is placed.

You can check out as a guest. Creating an Auscentra Labs account lets you track orders, save details, and manage purchases more easily.

Auscentra Labs accepts multiple secure payment methods:

Credit/Debit Cards
Bank Transfer (Australia only)
Cryptocurrency (Bitcoin, USDT)

Yes, you’ll receive an automatic confirmation email from Auscentra Labs with your order details. If it’s not in your inbox, check your spam/junk folder.

Orders are processed quickly at Auscentra Labs. Contact us immediately for any changes or cancellations—once packed or shipped, updates may not be possible.

All orders are dispatched from Sydney, providing quick and dependable delivery across the country.

At the moment, we deliver exclusively within Australia and New Zealand.

Domestic (Australia): 2–5 business days

New Zealand: 5–12 business days (delivery times may vary based on location and customs processing)

Yes, every order includes a tracking number, which will be emailed to you once your order has been dispatched.

Absolutely. All orders are shipped in discreet, unbranded packaging with no reference to peptides or research products on the exterior. Inside, the peptides are securely sealed in sterile vials and carefully protected to preserve product integrity.

If your order hasn’t arrived within the expected delivery window, please contact us. We’ll coordinate with the carrier to locate your package, or arrange a replacement or refund if it can’t be recovered.

Australia & New Zealand: $15 express shipping, or free express delivery on orders over $200

Due to the sensitive nature of our research materials, we’re unable to accept returns once products have been dispatched. This policy helps ensure that all items remain new, sealed, and uncompromised for every customer.

If your order arrives damaged or incorrect, please get in touch within 7 days of delivery and include clear photos of the issue. We’ll quickly arrange a replacement or a full refund at no extra cost.

Your satisfaction is our priority.

If your order arrives damaged or incorrect, we’ll provide a replacement or issue a full refund.

Unopened and unused items may also be returned within 30 days of purchase.

Simply email support@ausbiolabs.com, and our team will be happy to assist you.

If your order hasn’t arrived within the expected delivery timeframe, please contact us. We’ll work with the carrier to locate your package or, if it can’t be found, arrange a replacement or refund.

Orders can be cancelled before they are shipped by contacting us as soon as possible. Once an order has been processed or dispatched, cancellations are no longer available. However, you may still return eligible items after delivery in line with our return policy.