FAQ – Auscentra Labs

Key Information
1mg = 1000mcg
Each vial accommodates up to 3ml of liquid.

Please note, research compounds supplied by Auscentra Labs are intended strictly for laboratory research purposes only.

We do not provide instructions for human consumption, administration, or dosage.

Any preparation or handling should be conducted by qualified professionals within a licensed research setting, following appropriate scientific protocols and safety guidelines.

Customers are responsible for ensuring compliance with all local laws and regulations regarding the use of research compounds.

Shop the Auscentra Labs catalog, add items to your cart, and check out securely. You’ll receive an email confirmation once your order is placed.

You can check out as a guest. Creating an Auscentra Labs account lets you track orders, save details, and manage purchases more easily.

We currently accept manual Bank Deposit / PayID. Follow the payment instructions provided at checkout and use your order number as the payment reference.

Orders are processed after payment has cleared. The payment methods displayed at checkout are the available options for your order.

Yes, you’ll receive an automatic confirmation email from Auscentra Labs with your order details. If it’s not in your inbox, check your spam/junk folder.

Orders are processed quickly at Auscentra Labs. Contact us immediately for any changes or cancellations—once packed or shipped, updates may not be possible.

All orders are dispatched from Sydney, providing quick and dependable delivery across the country.

We currently ship within Australia only. Please see our shipping policy for current delivery information.

Orders are dispatched within one business day after payment has cleared. Express delivery typically takes 1–2 business days to metro areas and 2–4 business days to regional areas after dispatch. Standard delivery typically takes 5–8 business days. These are estimates and may vary by destination, carrier delays and seasonal demand.

Yes, every order includes a tracking number, which will be emailed to you once your order has been dispatched.

Absolutely. All orders are shipped in discreet, unbranded packaging with no reference to peptides or research products on the exterior. Inside, the peptides are securely sealed in sterile vials and carefully protected to preserve product integrity.

If your order hasn’t arrived within the expected delivery window, please contact us. We’ll coordinate with the carrier to locate your package, or arrange a replacement or refund if it can’t be recovered.

Express shipping is $15.00 AUD, or free on eligible orders of $200.00 AUD and above. Standard shipping is $11.00 AUD below $100.00 AUD, or free on eligible orders of $100.00 AUD and above. Available options and eligibility are shown at checkout. See our shipping policy for details.

We do not accept change-of-mind returns. If your goods are faulty, damaged, incorrect or not as described, you may be entitled to a remedy under the Australian Consumer Law. Opening a product does not, by itself, remove those rights. Contact us before returning an item and see our refund and replacement policy.

If your order arrives damaged, incorrect or not as described, contact support@auscentralabs.com as soon as reasonably possible with your order number, a description and useful photos, where available. No fixed reporting deadline limits your statutory rights. See our refund and replacement policy for details.

Refunds are available where required under the Australian Consumer Law, including your choice of a refund or replacement for a major failure with goods. We do not offer change-of-mind refunds. Email support@auscentralabs.com with your order details and see our refund and replacement policy.

If your order has not arrived within the expected delivery timeframe, contact support@auscentralabs.com. Our team will investigate with the carrier and advise on the next steps under our shipping policy.

Contact support@auscentralabs.com as soon as possible to request cancellation. Orders are processed quickly; once packed or dispatched, changes or cancellation may not be possible. See our refund and replacement policy for current terms.